Shipping and Delivery Policy
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Shipping Information
1.1 Shipping Locations
We currently offer shipping within India and internationally. For international deliveries, verification is required before completing your purchase. Please contact us via WhatsApp at +91 81225 07950 or email at info@mayacollections.co.in for verification and further instructions.
1.2 Shipping Providers
All orders are shipped via India Post.
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Delivery Timeframes
2.1 Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
2.2 Estimated Delivery Time
2.2.1 Domestic Shipping (Within India)
Delivery times vary by location:
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Metropolitan Areas: 3–5 business days
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Non-Metropolitan Areas: 7–10 business days
Note: These are estimated delivery times. Actual times may vary due to external factors.
2.2.2 International Shipping
We ship to over 150 countries. Estimated delivery times:
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Major Countries: 7–10 business days
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Other Countries: 10–15 business days
Tracking details will be shared after dispatch.
2.3 Tracking Orders
Once shipped, you will receive a confirmation email with a tracking number. You can track your order status using this number at the India Post Tracking portal.
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Shipping Costs
3.1 Shipping Charges (Within India)
Shipping within India is FREE OF COST. No additional shipping fees apply to domestic orders.
3.2 Shipping Charges (International)
International shipping fees apply and must be paid by the customer.
To proceed:
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Place your order using an Indian address.
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Send a WhatsApp message to +91 81225 07950 with your order number and international delivery details.
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We will share the additional shipping cost, which must be paid on the same day.
The address must include:
a. Full name of recipient
b. House number and name (if applicable)
c. Flat, apartment, floor, block number (if applicable)
d. Street name or locality
e. Post Office or delivery station name
f. Province, State, or Department
g. Postal or ZIP code
h. Country name
Important: If international shipping charges are not paid, the order will be shipped to the Indian address provided during checkout. No refunds or cancellations will be accepted after placing the order.
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Order Status and Updates
You can check your order status and tracking details by logging into your account on our website. -
Delivery Issues
5.1 Address Accuracy
Please ensure that your shipping address is correct. Maya Collections is not responsible for incorrect deliveries due to address errors made by the customer.
5.2 Delivery Delays
While we aim to meet estimated delivery timelines, delays may occur due to unforeseen circumstances such as weather conditions, customs checks, or other external factors.
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Contact Information
For any queries related to shipping or delivery, feel free to contact us:
📧 Email: support@mayacollections.co.in
📱 WhatsApp: +91 81225 07950
