Maya Collections Shipping and Delivery Policy

1. Shipping Information

1.1 Shipping Locations

We currently offer shipping in India and overseas too.

Any delivery outside India is subject to verification before purchase. Please reach us via WhatsApp: 8122507950

1.2 Shipping Providers

Shipping will be conducted through India Post & DTCC

2. Delivery Timeframes

2.1 Processing Time

Orders are typically processed within 1-2 business days after payment confirmation.

2.2 Estimated Delivery Time

2.2.1 Domestic Shipping

Delivery times vary depending on the shipping destination within India(Domestic).

 Estimated delivery times are as follows:

• Metropolitan Areas: 3-5 business days
• Non-Metropolitan Areas: 7-10 business days
• Please note that these are estimated delivery times, and actual delivery times may vary due to factors beyond our control.

2.2.2 International Shipping 

Delivery times vary depending on the shipping destinations based on Regions.

Estimated delivery times are as follows: 

• We Deliver all 150+ countries
• Major Countries will take 7-10 Days
• Other countries will take 10-15 Days

Tracking details will be shared once the customer parcel is booked.

2.3 Tracking Orders

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

India Post – https://www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx

DTCC - https://www.dtdc.in/tracking.asp

3. Shipping Costs

3.1 Shipping Charges INDIA

Shipping in India is FREE OF COST. No exclusively shipping cost for the shipment and delivery within India.

3.2 Shipping Overseas

International shipping fees apply and are the responsibility of the customer. Please take note of the following international shipping instructions on the cart page:

Kindly place your order using an Indian address, and promptly send us a WhatsApp message to 8122507950 with your order number and delivery details if your location is outside India. We will provide you with the additional pricing, which must be paid on the same day to proceed with your delivery.

The address should include the following particulars and in that order :

1. Name of the addressee.
2. Number of the house and name if any.
3. Flat or apartment number, floor number and block number, if any.
4. Name of the street or road or the name of the place or locality.
5. Name of the Post Office of delivery.
6. Name of the province, State, Department, etc.
7. The delivery zone number or the postal code number, if any
8. Name of the country. 

The delivery time may vary depending on the country and geographical location. All international deliveries can be facilitated through DTCC or India Post. 

Please be aware that no refunds or cancellations are permitted once an order is successfully placed. If you choose not to pay the shipping charges to our overseas address, the parcel will be shipped to the Indian address provided during the order placement.

4. Order Status and Updates

You can check the status of your order and track its progress by logging into your account on our website. 

5. Delivery Issues

5.1 Address Accuracy

Please ensure that the shipping address provided is accurate. We will not be responsible for items shipped to an incorrect address due to inaccuracies in the information provided by the customer. 

5.2 Delivery Delays

While we strive to meet the estimated delivery times, we cannot guarantee that delays will not occur due to unforeseen circumstances such as weather, customs, or other factors beyond our control.

6. Contact Information

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at:

info@mayacollections.co.in